Telecom retail & consumer protection : Just a compliance challenge, or a differentiation opportunity?

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<subTitle>: Just a compliance challenge, or a differentiation opportunity?</subTitle>
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<abstract displayLabel="Summary">Telecom players dedicate significant resources to complying with retail & consumer protection (RCP) regulation, having created complex horizontal processes and tools spanning several departments. Despite this, the complexity of the subject and the continuous flow of new rules often translate into unwise actions (eventually punished by regulatory institutions). </abstract>
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