Centro de Documentacion de Fundación MAPFRE - Disruption in European consumer finance : lessons from Sweden

MAP20180012068

Disruption in European consumer finance : lessons from Sweden / Albion Murati, Oskar Skau, Zubin Taraporevala. — New York : McKinsey & Company, 2018

Sumario: Introduction -- An attractive market slipping away from banks -- What happened in Sweden? -- The habits of successful specialists -- Swedish lessons

1. Servicios financieros . 2. Coyuntura económica . 3. Banca . 4. Servicio al cliente . 5. Innovación disruptiva . 6. Suecia . 7. Unión Europea . I. Skau, Oskar . II. Taraporevala, Zubin . III. McKinsey & Company . IV. Título.