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Customer centricity in the digital age

Recurso electrónico / Electronic resource
Registro MARC
Tag12Valor
LDR  00000cam a22000004b 4500
001  MAP20200011798
003  MAP
005  20230321114211.0
008  200401e20200301usa|||| ||| ||eng d
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎219
24510‎$a‎Customer centricity in the digital age
260  ‎$a‎Boston, MA‎$b‎Duck Creek Technologies‎$c‎2020
300  ‎$a‎20 p.
4900 ‎$a‎Solving For Tomorrow
520  ‎$a‎Insurers were some of the earliest adopters of cuttingedge technology. During that time, the pace of product development was much slower, the public internet was just a theory, business was conducted in-person or over the telephone, and customers were more patient and understanding. Carriers could get by on their capital pools, proprietary models, and old ways of doing business. Then, digital forces changed the worldat a pace that few had predicted or were ready for. As the pace of change continues to intensify, one thing has become undeniably clear: to succeed in the modern insurance marketplace, carriers must focus first and foremost on the evolving expectations of their customersexpectations often driven by everyday influences completely removed from the world of insurance.
650 4‎$0‎MAPA20080586294‎$a‎Mercado de seguros
650 4‎$0‎MAPA20080590567‎$a‎Empresas de seguros
650 4‎$0‎MAPA20170006503‎$a‎Transformación digital
650 4‎$0‎MAPA20080586546‎$a‎Nuevas tecnologías
650 4‎$0‎MAPA20150006509‎$a‎Experiencia del cliente
7102 ‎$0‎MAPA20200007715‎$a‎Duck Creek Technologies