Centro de Documentación de Fundación MAPFRE

MAP20200016625

World insurance report 2020. — Paris [etc.] : CapGemini : EFMA, 2020

28 p.

Sumario: From Millennials and Gen Xers to Boomers, more and more individuals are bypassing traditional methods and using digital channels for their day-to-day transactions, including insurance research and policy purchase. As they are accustomed to superior customer experience from BigTech firms and product manufacturers, they are also seeing them as an option for their insurance needs. Additionally, the current social distancing measures brought on by COVID-19 will only accelerate this trend

1. Mercado de seguros . 2. Modelos de negocio . 3. Innovación . 4. Transformación digital . 5. COVID-19 . 6. Pandemias . 7. Tendencias . 8. Perspectivas del seguro . I. Capgemini . II. Asociación Europea de Dirección y Marketing Financiero . III. Título.