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Consumer decision making in healthcare : the role of information transparency

Recurso electrónico / Electronic resource
Registro MARC
Tag12Valor
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001  MAP20200024767
003  MAP
005  20200722091311.0
008  180511e20200701usa|||| ||| ||eng d
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎931
1001 ‎$0‎MAPA20200016854‎$a‎Cordina, Jenny
24510‎$a‎Consumer decision making in healthcare‎$b‎: the role of information transparency‎$c‎Jenny Cordina, Sarah Greenberg
260  ‎$a‎New York‎$b‎McKinsey & Company‎$c‎2020
300  ‎$a‎12 p.
4900 ‎$a‎Healthcare Systems & Services Practice
520  ‎$a‎As consumers experience more information transparency across various industries, many expect more accessible, user-friendly data around healthcare. The result has left some entities struggling to keep up with rising expectations, while others have adjusted by lowering prices, improving quality of services, and focusing on patient experiences. Still, despite these consumer preferences and push, in our 2019 Consumer Health Insights Survey, only a fraction of respondents said they have been able to retrieve the information they sought when making healthcare decisions, contributing to low satisfaction. Our analysis shows that when respondents can access relevant information when making a healthcare decision, they will choose an option that best meets their needs.
650 4‎$0‎MAPA20080615307‎$a‎Satisfacción del cliente
650 4‎$0‎MAPA20080618698‎$a‎Transparencia informativa
650 4‎$0‎MAPA20150006509‎$a‎Experiencia del cliente
650 4‎$0‎MAPA20080594794‎$a‎Asistencia sanitaria
650 4‎$0‎MAPA20090043374‎$a‎Atención sociosanitaria
650 4‎$0‎MAPA20080550592‎$a‎Encuestas
7001 ‎$0‎MAPA20200016861‎$a‎Greenberg, Sarah
7102 ‎$0‎MAPA20080442569‎$a‎McKinsey & Company
830 0‎$0‎MAPA20200011439‎$a‎Healthcare Systems & Services