Street smart : putting the citizen at the center of smart city initiatives

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      <subfield code="a">Many of us city dwellers face a dichotomy. Whether at home or at work, we are connected to an always-on digital highway characterized by a universe of apps, seamless video communication and online delivery. Yet, our city experience lacks a digital touch, from how cities are governed to how secure they are. Citizens also find challenges such as pollution (42%) and of lack of sustainability initiatives (36%) a major concern, and may leave their city as a result. Smart city initiatives are critical to addressing these issues and also key to developing resilience to challenges such as COVID-19. This means developing a compelling smart city vision and delivery plan, with technology a key enabler. To frame this journey, we need to first understand what undermines cities today, what citizens want from a smart city, and how municipalities can accelerate smart city initiatives overcoming the many challenges that stand in the way and creating measurable value.</subfield>
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