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2020 US contact center policy survey : general report

Recurso electrónico / Electronic resource
Registro MARC
Tag12Valor
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001  MAP20200036975
003  MAP
005  20201119151249.0
008  180625s2020 pol|||| ||| ||eng d
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎922.13
24510‎$a‎2020 US contact center policy survey‎$b‎: general report
260  ‎$a‎Warsaw‎$b‎Mercer‎$c‎2020
300  ‎$a‎37 p.
520  ‎$a‎Mercer is pleased to present results from the 2020 Mercer US Contact Center Policy Survey. A total of 49 organizations submitted data through an online questionnaire. To facilitate easier survey completion, Mercer collects policy data for the US Contact Center Policy Survey via an online questionnaire. The survey report covers policies and practices for contact centers, and reports findings related to language premiums, shift differentials, turnover, variable pay plans for sales and non-sales agents, non-cash recognition and more.
650 4‎$0‎MAPA20080550592‎$a‎Encuestas
650 4‎$0‎MAPA20080561543‎$a‎Call centers
650 4‎$0‎MAPA20080589189‎$a‎Atención al cliente
650 4‎$0‎MAPA20080569815‎$a‎Organizaciones
650 4‎$0‎MAPA20080593483‎$a‎Servicio al cliente
650 4‎$0‎MAPA20080631925‎$a‎Nuevas tecnologías de la información
651 1‎$0‎MAPA20080638337‎$a‎Estados Unidos
7102 ‎$0‎MAPA20080450892‎$a‎Mercer Investment Consulting