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Insurance chatbots : optimizing customer experiences

Recurso electrónico / Electronic resource
Registro MARC
Tag12Valor
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001  MAP20210005848
003  MAP
005  20220911190200.0
008  200102e20210201usa|| p |0|||b|eng d
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎216.1
1001 ‎$0‎MAPA20210003332‎$a‎Wargin, Jeff
24510‎$a‎Insurance chatbots‎$b‎: optimizing customer experiences‎$c‎Jeff Wargin
520  ‎$a‎Artificial intelligence (AI) has changed the insurance industry and customer service is no exception. One of the most common forms of AI are the use of chatbots, which Forbes defines as software functionality that is designed to receive conversational input through text of voice and then generate a response that is also in natural language. In other words, instead of interacting with a human, you're chatting with a bot that's programmed to understand your questions and direct you to the right place.
650 4‎$0‎MAPA20080586294‎$a‎Mercado de seguros
650 4‎$0‎MAPA20080611200‎$a‎Inteligencia artificial
650 4‎$0‎MAPA20190013833‎$a‎Chatbot
650 4‎$0‎MAPA20080568641‎$a‎Digitalización
650 4‎$0‎MAPA20080589189‎$a‎Atención al cliente
7102 ‎$0‎MAPA20200007715‎$a‎Duck Creek Technologies
7730 ‎$t‎Duck Creek Blog.- Boston, MA : Duck Creek Technologies‎$g‎February 2021 ; 4 p.