Centro de Documentación de Fundación MAPFRE - The Potential of AI to boost customer experience

MAP20210007866

The Potential of AI to boost customer experience

Sumario: The COVID-19 global pandemic has shone a spotlight on the power of AI, as companies use it to predict trends in real time, personalise customer experiences and explore coronavirus treatments and vaccines. With pandemic-induced lockdowns and social restrictions nearly obliterating the personal touch customers expect from insurers, organisations must fill the ensuing void with technology say Cognizant's Messrs Newton Smith and Arun Baid

En: Asia insurance review. - Singapore : Ins Communications Pte Ltd., 2009- = ISSN 0218-2696. - 01/02/2021 Número 2 - febrero 2021 , p. 60-61

1. Inteligencia artificial . 2. Experiencia del cliente . 3. Empresas de seguros . 4. COVID-19 . 5. Pandemias .