The Potential of AI to boost customer experience

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<title>Potential of AI to boost customer experience</title>
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<abstract displayLabel="Summary">The COVID-19 global pandemic has shone a spotlight on the power of AI, as companies use it to predict trends in real time, personalise customer experiences and explore coronavirus treatments and vaccines. With pandemic-induced lockdowns and social restrictions nearly obliterating the personal touch customers expect from insurers, organisations must fill the ensuing void with technology say Cognizant's Messrs Newton Smith and Arun Baid.</abstract>
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<title>Asia insurance review</title>
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<publisher>Singapore : Ins Communications Pte Ltd., 2009-</publisher>
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<identifier type="issn">0218-2696</identifier>
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<text>01/02/2021 Número 2 - febrero 2021 , p. 60-61</text>
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