Búsqueda

Data transformation : what gets measured, gets improved when it comes to customer experience

Recurso electrónico / Electronic resource
Registro MARC
Tag12Valor
LDR  00000cam a22000004b 4500
001  MAP20220012119
003  MAP
005  20220911210938.0
008  220425s2022 usa|||| ||| ||eng d
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎216
24510‎$a‎Data transformation ‎$b‎: what gets measured, gets improved when it comes to customer experience
260  ‎$a‎Boston‎$b‎Duck Creek‎$c‎2022
300  ‎$a‎3 p.
520  ‎$a‎Digital transformation has become the pervasive force progressing the modern insurance market. While technology comes with a myriad of flavours and facets, one truth is increasingly self-evident - that the quality of data used by an insurer is closely correlated with its ability to make the most out of market opportunities. Nowhere is this truer than in understanding customer sentiments, and consequently in improving customer experience. Insurers are acquiring ever greater volumes of data for analysis, from a growing range of different sources. Many of these sources can be broadly described as telematics and the Internet of Things, as the software within everyday office or household devices becomes connected in order to feed data about their usage, and informs insurance policies and claims.
650 4‎$0‎MAPA20080590567‎$a‎Empresas de seguros
650 4‎$0‎MAPA20080586294‎$a‎Mercado de seguros
650 4‎$0‎MAPA20080586546‎$a‎Nuevas tecnologías
650 4‎$0‎MAPA20140022717‎$a‎Big data
650 4‎$0‎MAPA20150010735‎$a‎Internet de las cosas
7102 ‎$0‎MAPA20200007715‎$a‎Duck Creek Technologies