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The 2022 state of digital customer experience report : an industry analysis of consumers' and brands' digital-first engagement expectations

Recurso electrónico / Electronic resource
Registro MARC
Tag12Valor
LDR  00000cam a22000004b 4500
001  MAP20220022446
003  MAP
005  20220826143323.0
008  220826s2022 usa|||| ||| ||eng d
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎922.13
24514‎$a‎The 2022 state of digital customer experience report‎$b‎: an industry analysis of consumers' and brands' digital-first engagement expectations
260  ‎$a‎New York‎$b‎VERINT‎$c‎2022
520  ‎$a‎This report analyzes the changing customer preferences and behaviors that impact digital-first engagement strategies for enterprise brands. The report provides a comprehensive overview of how consumers communicateor at least prefer to communicatewith brands. It also analyzes the top priorities for large enterprises regarding digital-first engagement initiatives and strategy
650 4‎$0‎MAPA20150006509‎$a‎Experiencia del cliente
650 4‎$0‎MAPA20080624019‎$a‎Comportamiento del consumidor
650 4‎$0‎MAPA20080558956‎$a‎Interacción
650 4‎$0‎MAPA20080594688‎$a‎Análisis estratégico
650 4‎$0‎MAPA20080615550‎$a‎Técnicas de comunicación
650 4‎$0‎MAPA20210002564‎$a‎Omnicanalidad
650 4‎$0‎MAPA20130016948‎$a‎Retención de clientes
7102 ‎$0‎MAPA20220007573‎$a‎Verint