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Memoria de reclamaciones 2021

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<title>Memoria de reclamaciones 2021</title>
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<namePart>Banco de España</namePart>
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<publisher>Banco de España</publisher>
<dateIssued>2022</dateIssued>
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<abstract displayLabel="Summary">Introducción -- Resumen de la actividad de las reclamaciones y consultas -- Criterios del Departamento de Conducta de Entidades -- Consultas más significativas</abstract>
<note type="statement of responsibility">Banco de España</note>
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<topic>Reclamaciones</topic>
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<topic>Banca</topic>
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<topic>Transparencia informativa</topic>
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<topic>Gestión financiera</topic>
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<topic>Atención al cliente</topic>
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<topic>Defensa del cliente de servicios</topic>
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<topic>Memorias y balances</topic>
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