Artificial intelligence and the orchestrated customer experience : global customer experience excellence 2023-24

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<rdf:Description>
<dc:creator>KPMG</dc:creator>
<dc:date>2024</dc:date>
<dc:description xml:lang="es">Sumario: The Customer Experience Excellence (CEE) annual report identifies those companies that perform best in delivering strong customer experiences. This year's leaders are front and center in orchestrating experiences. These experiences are not just the haphazard outcomes of a series of departmental initiatives. They are a result of conscious attempts to design intentional interactions for customers that help them achieve their objectives while delighting them along the journey and enabling the organization to execute accordingly</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/185128.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:publisher>KPMG</dc:publisher>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Inteligencia artificial</dc:subject>
<dc:subject xml:lang="es">Experiencia del cliente</dc:subject>
<dc:subject xml:lang="es">Estrategia empresarial</dc:subject>
<dc:subject xml:lang="es">Satisfacción del cliente</dc:subject>
<dc:subject xml:lang="es">Empresas</dc:subject>
<dc:type xml:lang="es">Libros</dc:type>
<dc:title xml:lang="es">Artificial intelligence and the orchestrated customer experience : global customer experience excellence 2023-24</dc:title>
<dc:format xml:lang="es">63 p.</dc:format>
<dc:coverage xml:lang="es">Ámbito geográfico: Internacional</dc:coverage>
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