Making life easier for computer novices : some factors determining initial performance

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      <subfield code="a">A link between subjects' preferences for certain labels over in an Electronic Mail System (EMS) and their performance was established in an earlier study conducted in a pen/paper format. The same tasks were completed on a computer in this study to test the extent to which pen/paper studies may be of subsequent performance on a computer. It was concluded that position constancy of items presented on the screen and knowledge of task requirements are as important for determining initial performance for novices as vocabulary</subfield>
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