The Work of leadership

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<namePart>Heifetz, Ronald A.</namePart>
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<namePart>Laurie, Donald L.</namePart>
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<abstract displayLabel="Summary">Drawing on the experience's authors with managers from around the worls, they offer six principles for leading adaptive work: "getting on the balcony", identifying the adaptive challenge, regulating distress, maintaining disciplined attention, giving the work back to people, and protecting voices of leadership from below. They illustrate those principles with an example of adaptive change at KPMG Netherlands, a professional-services firm</abstract>
<note type="statement of responsibility">by Ronald A. Heifetz and Donald L. Laurie</note>
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<text>January-February 1997 ; p. 124-134</text>
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