Looking for real quality : one broker gets the message

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<subTitle>: one broker gets the message</subTitle>
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<namePart>Davenport, Dave</namePart>
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<abstract>The author has been fortunate to find the Insurance Management Company (IMC), a regional broker based in Erie, Pennsylvania. IMC believes that quality has several levels. First, there are needs that the client expects to be met, no questions asked. Then, ther are needs that the client requests directly. Once these levels have been reached, service beyond expectations is possible</abstract>
<note type="statement of responsibility">by Dave Davenport</note>
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<publisher>New York :  RIMS</publisher>
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<text>April 2000 ; p. 43-46</text>
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