What happened to customer service?

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<rdf:Description>
<dc:creator>Conley, John</dc:creator>
<dc:date>2003-04-01</dc:date>
<dc:description xml:lang="es">With notable exceptions, the insurance industry has not impressed risk managers with is ability to deliver policies on time and intact. Creating the service that customers crave will require dedication to an improved quality process from both sides.</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/55437.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Servicio al cliente</dc:subject>
<dc:subject xml:lang="es">Empresas de seguros</dc:subject>
<dc:subject xml:lang="es">Política empresarial</dc:subject>
<dc:subject xml:lang="es">Satisfacción del cliente</dc:subject>
<dc:subject xml:lang="es">Control de calidad</dc:subject>
<dc:type xml:lang="es">Artículos y capítulos</dc:type>
<dc:title xml:lang="es">What happened to customer service?</dc:title>
<dc:title xml:lang="es">Título: Risk management</dc:title>
<dc:relation xml:lang="es">En: Risk management. - New York. - vol. 50, nº 4, April 2003 ; p. 22-26</dc:relation>
</rdf:Description>
</rdf:RDF>