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Using IT to boost call-center performance

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Título: Using IT to boost call-center performance / Wayne E. Pietraszek and Adesh RamchandranAutor: Pietraszek, Wayne E.
Notas: Call centers, making targeted improvements involving more cost- effective technologies, are finally saving money and improving revenues with IT. It's time for executives to take a second look at these technologiesRegistros relacionados: En: The McKinsey Quarterly : web exclusive. - New York : Mckinsey & Company. - Marcj 2006 ; [5] pMateria / lugar / evento: Call centers Nuevas tecnologías Servicio al cliente Automatización Marketing de servicios Otros autores: Ramchandran, Adesh
McKinsey & Company
Otras clasificaciones: 922.112.1