Using IT to boost call-center performance

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<rdf:Description>
<dc:creator>Pietraszek, Wayne E.</dc:creator>
<dc:creator>Ramchandran, Adesh</dc:creator>
<dc:creator>McKinsey & Company</dc:creator>
<dc:date>2006</dc:date>
<dc:description xml:lang="es">Call centers, making targeted improvements involving more cost- effective technologies, are finally saving money and improving revenues with IT. It's time for executives to take a second look at these technologies</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/59700.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Call centers</dc:subject>
<dc:subject xml:lang="es">Nuevas tecnologías</dc:subject>
<dc:subject xml:lang="es">Servicio al cliente</dc:subject>
<dc:subject xml:lang="es">Automatización</dc:subject>
<dc:subject xml:lang="es">Marketing de servicios</dc:subject>
<dc:type xml:lang="es">Artículos y capítulos</dc:type>
<dc:title xml:lang="es">Using IT to boost call-center performance</dc:title>
<dc:relation xml:lang="es">En: The McKinsey Quarterly : web exclusive. - New York : Mckinsey & Company. - Marcj 2006 ;  [5] p</dc:relation>
</rdf:Description>
</rdf:RDF>