The Next industrial revolution : what artificial intelligence means for the insurance industry

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<title>Next industrial revolution</title>
<subTitle>: what artificial intelligence means for the insurance industry</subTitle>
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<dateIssued>2025</dateIssued>
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<abstract displayLabel="Summary">This document explores the transformative impact of artificial intelligence (AI) on the insurance industry, highlighting both its vast potential and significant risks. AI offers insurers enhanced decision-making, increased productivity, and improved data analysis, particularly in underwriting, claims processing, and risk management. However, it also introduces challenges such as data credibility, algorithmic bias, intellectual property vulnerabilities, and regulatory scrutiny. To navigate this evolving landscape, insurers are advised to conduct thorough due diligence, establish clear governance frameworks, run pilot programs, and develop essential soft skills among their workforce. The report emphasizes that while AI can revolutionize operations, human oversight and ethical responsibility remain critical. Ultimately, the successful integration of AI requires a strategic, cautious, and people-centered approach to ensure it serves organizational goals without compromising trust or compliance</abstract>
<tableOfContents displayLabel="Contents">Executive summary -- AI opportunities: too momentous to ignore, too rapid to delay -- AI: with monumental opportunities come monumental risks -- Moving ahead intelligently: preparing for an AI future -- AI: new technology with the same (old) story</tableOfContents>
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