Centro de Documentación de Fundación MAPFRE - The Competitive imperative of learning

Notas: Sumario: Most executives believe that relentless execution is the surefire path to customer satisfaction and positive financial results. But this is a myth in the knowledge economy, argues Edmondson. She points to General Motors, which for years has remained wedded to a well-developed competency in centralized controls and efficient execution but has steadily lost ground, posting a record $38.7 billion loss in 2007. Such an execution-as-efficiency model results in employees who are exceedingly reluctant to offer ideas or voice questions and concerns. Placing value only on getting things right the first time, organizations are unable to take the risks necessary to improve and evolveRegistros relacionados: En: Harvard business review. - Boston : Impact Media Comercial S.A., 1988-. - 01/07/2008 Tomo 86 Número 7-8 - 2008, p. 60-67Materia / lugar / evento: Participación de los trabajadores en la empresa Aprendizaje de las organizaciones Comunicación interna Estrategia empresarial Outras classificações: 922.111

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