Application of Artificial Intelligence in Insurance Customer Interactions

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<title>Application of Artificial Intelligence in Insurance Customer Interactions</title>
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<namePart>Patri, Vinay Kumar</namePart>
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<namePart>Lakshminarayana B.</namePart>
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<namePart>Parameshwaran, Reni</namePart>
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<dateIssued encoding="marc">2012</dateIssued>
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<place>
<placeTerm type="text">Bombay</placeTerm>
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<publisher>Tata Consulting Services</publisher>
<dateIssued>cop. 2012</dateIssued>
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<abstract displayLabel="Summary">This paper discusses how artificial intelligence powered virtual agents can be leveraged to create deeper and more engaging customer interactions, and throws some light on the evolution of artificial intelligence and its technology components. This paper also  identifies the business challenges in insurance customer service and how a virtual agent solution can be leveraged to address those </abstract>
<note type="statement of responsibility">by Vinay Kumar Patri, Lakshminarayana B. and Reni Parameshwaran</note>
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<topic>Empresas de seguros</topic>
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<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080593483">
<topic>Servicio al cliente</topic>
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<topic>Inteligencia artificial</topic>
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<topic>Interacción</topic>
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<subject xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20190001328">
<topic>Márketing de la empresa de seguros</topic>
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