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Insurance companies need to close the customer experience gap

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      <subfield code="a">With policyholder expectations rising and insurers keen to ensure a positive customer experience (CX), Gina Millard, Senior Business Development Manager at Verisk looks at the key pain points during the claims process and how to tackle them.</subfield>
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      <subfield code="t">International Travel & Health Insurance Journal</subfield>
      <subfield code="d">Bristol, UK : Voyageur Publishing & Events Ltd., 2020-</subfield>
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      <subfield code="g">01/06/2020 Número 233 - junio 2020 , p. 30</subfield>
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