Centro de Documentacion de Fundación MAPFRE - Looking for real quality : one broker gets the message

MAP20071501521

Looking for real quality : one broker gets the message / by Dave Davenport

The author has been fortunate to find the Insurance Management Company (IMC), a regional broker based in Erie, Pennsylvania. IMC believes that quality has several levels. First, there are needs that the client expects to be met, no questions asked. Then, ther are needs that the client requests directly. Once these levels have been reached, service beyond expectations is possible

En: Risk Management. - New York : RIMS. - April 2000 ; p. 43-46

1. Gerencia de riesgos . 2. Corredores de seguros . 3. Calidad de servicio . 4. Control de calidad . I. Risk and Insurance Management Society . II. Título.