Leading by feel

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<abstract>Like it or not, leaders need to manage the mood of their organizations. The most gifted leaders acomplish that by using a mysterious blend of psychological abilities know as emotional intelligence. They're self-aware and empathetic. They can read and regulate their own emotions while intuitively grasping how others feel and gauging their organization's emotional stat. Take it from these 18 business leaders, scholars, and other experts, who describe how to cultivate and manage emotional intelligence</abstract>
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