Centro de Documentación de Fundación MAPFRE - Breaking the trade-off between efficiency and service

Notas: Service businesses struggle with a reality that is foreign to manufacturers : Customers "interfere" with their operations. To deliver consistent quality at sustainable cost, companies must learn to manage that involvementRegistros relacionados: En: Harvard business review. - Boston. - November 2006 ; p. 93-101Materia / lugar / evento: Gestión de compras Eficiencia organizativa Orientación al cliente Management Servicio al cliente Títulos secundários: Título: Harvard business review
Outras classificações: 922.112

Direitos: In Copyright (InC)

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