The Evolution of customer care : AI andthe Gen Z effect
Contenido multimedia no disponible por derechos de autor o por acceso restringido. Contacte con la institución para más información.
| Tag | 1 | 2 | Valor |
|---|---|---|---|
| LDR | 00000cam a22000004b 4500 | ||
| 001 | MAP20240012212 | ||
| 003 | MAP | ||
| 005 | 20240723110233.0 | ||
| 008 | 220407s20240708usa|||| ||| ||eng d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a922.134 | ||
| 245 | 1 | 4 | $aThe Evolution of customer care$b: AI andthe Gen Z effect |
| 260 | $aNew York$bMcKinsey & Company$c2024 | ||
| 300 | $a12 p. | ||
| 520 | $aGen Z's influence on consumer behavior and employment trends is driving contact center leaders to integrate AI, adapt to market changes, and implement holistic strategies for customer care | ||
| 650 | 4 | $0MAPA20080611200$aInteligencia artificial | |
| 650 | 4 | $0MAPA20160011753$aGeneración Z | |
| 650 | 4 | $0MAPA20080589189$aAtención al cliente | |
| 650 | 4 | $0MAPA20080624019$aComportamiento del consumidor | |
| 650 | 4 | $0MAPA20080540876$aEmpleo | |
| 650 | 4 | $0MAPA20080606091$aEstrategia empresarial | |
| 650 | 4 | $0MAPA20080546991$aEmpresas | |
| 710 | 2 | $0MAPA20080442569$aMcKinsey & Company | |
| 856 | $uhttps://www.mckinsey.com/capabilities/operations/our-insights/the-evolution-of-customer-care-ai-and-the-gen-z-effect |