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What happened to customer service?
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MAP20071503521
Conley, John ‌
What happened to customer service? / by John Conley
With notable exceptions, the insurance industry has not impressed risk managers with is ability to deliver policies on time and intact. Creating the service that customers crave will require dedication to an improved quality process from both sides
En: Risk management. - New York. - vol. 50, nº 4, April 2003 ; p. 22-26
1. Servicio al cliente ‌. 2. Empresas de seguros ‌. 3. Política empresarial ‌. 4. Satisfacción del cliente ‌. 5. Control de calidad ‌. I. Title. II. Título: Risk management.