What happened to customer service?

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<title>What happened to customer service?</title>
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<title>Risk management</title>
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<name type="personal" usage="primary" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080040598">
<namePart>Conley, John</namePart>
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<dateIssued encoding="marc">2003</dateIssued>
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<abstract>With notable exceptions, the insurance industry has not impressed risk managers with is ability to deliver policies on time and intact. Creating the service that customers crave will require dedication to an improved quality process from both sides.</abstract>
<note type="statement of responsibility">by John Conley</note>
<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080593483">
<topic>Servicio al cliente</topic>
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<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080590567">
<topic>Empresas de seguros</topic>
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<topic>Política empresarial</topic>
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<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080615307">
<topic>Satisfacción del cliente</topic>
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<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080584313">
<topic>Control de calidad</topic>
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<title>Risk management</title>
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<publisher>New York</publisher>
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<part>
<text>vol. 50, nº 4, April 2003 ; p. 22-26</text>
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