Corporate Social Responsiveness : exploring the dynamics of "bad episodes"

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      <subfield code="b">: exploring the dynamics of "bad episodes"</subfield>
      <subfield code="c">Terje Valand, Morten Heide</subfield>
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      <subfield code="a">The purpose of this paper is to improve our understanding of how a company can handle "bad episodes" related to corporate social responsibility (CSR). We introduce a conceptual model in which a CSR Critical Incident passes through three "regulators" which influence the significance of the episode. Depending on the significance episode, influenced by the regulators, three responsive strategies are outlined and discussed. The study contributes to managerial decision-making by identifying responsive strategies to counter corporate image threats and loss of public trust</subfield>
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      <subfield code="a">European management journal</subfield>
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      <subfield code="g">nº 5, October 2005 ; p. 495-506</subfield>
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