Customer service champs : special report

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<title>Customer service champs</title>
<subTitle>: special report</subTitle>
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<namePart>McGregor, Byjena</namePart>
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<abstract>Bussinesweek have done the first-ever ranking of client-pleasing brands, where the insurance provider USAA, sets the first place. This report includes some  information about firm management and customer policies on USA front line corporations: Cadillac, Jetblue Airways, UPS...</abstract>
<note type="statement of responsibility">Byjena McGregor</note>
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<topic>Empresas</topic>
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<topic>Satisfacción del cliente</topic>
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<topic>Gestión de la marca</topic>
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<topic>Competencia</topic>
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<topic>Estados Unidos</topic>
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<topic>Ranking</topic>
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<title>BusinessWeek</title>
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<publisher>New York : McGraw-Hill</publisher>
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<text>March 5, 2007; p. 52-64</text>
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