IT Services : banking and insurance service provider selection and satisfaction data

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<title>IT Services</title>
<subTitle> : banking and insurance service provider selection and satisfaction data</subTitle>
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<namePart>Carney, Ellen</namePart>
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<publisher>Forrester Research</publisher>
<dateIssued>2009</dateIssued>
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<abstract displayLabel="Summary">Banks have been more aggressive in making changes to address the economy when compared with insurers and all industries -- More than two-thirds of banks will demand more in-depth ROI analysis in order for IT projects to move forward -- Banks turn to apps management and outsourcing and invest less on projects and systems integration than do insurers and other industries -- IT service spend decreases across all industries with brightest spots in systems integration and apps management and outsourcing -- Banks continue IT services spending with third-party contractors taking the biggest spending hit -- Insurers vote biggest spend increase on offshore services but will pull back even more than banks when it comes to third-party contractors -- Hourly/unit service rates remain mostly stable across all industries with biggest cuts in consultants and third-party contractor rates -- Banks are putting more pressure on contractors and consultants for rate cuts -- More insurers expect rates to remain constant but look for bigger rate reductions for apps and infrastructure management and outsourcing than banks do </abstract>
<note type="statement of responsibility">Ellen Carney</note>
<note>From : Enterprise IT Services Survey, North America and Europe, Q2 2009</note>
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<topic>Entidades financieras</topic>
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<topic>Empresas de seguros</topic>
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<topic>Banca</topic>
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<topic>Servicios tecnológicos</topic>
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<topic>Satisfacción del cliente</topic>
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<topic>Encuestas</topic>
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