Centro de Documentacion de Fundación MAPFRE - Australian consumers in the travel market : research report for phase 1 of the choice travel project

MAP20170035893

Australian consumers in the travel market : research report for phase 1 of the choice travel project. — [Sydney, Australia] : Choice, 2015

42 p. . — (Choice ; September 2015)

Sumario: Australian consumers in the travel market -- 1. Introduction: Scope;Research approach; -- 2. Consumer issues: Top issues affecting travellers; Domestic vs International issues; Credit cards and surcharges; Consumer issues by life-stage; -- 3.Consumer attitudes to travel issues: Australian Consumer Law and travel; Chargebacks -- 4. Culturally and Linguistically Diverse (CALD) consumers: Travel agents; Knowledge of consumer rights; Type of travel -- 5. Consumers with disabilities: Attitudinal barriers; Lack of awareness; Airlines and airports; The Disability Discrimination Act

1. Viajes y travesías . 2. Turismo . 3. Comportamiento del consumidor . 4. Informacion al consumidor . 5. Asistencia en viaje . 6. Pagos . 7. Australia . I. Choice .