MAP20190027250 The Future of personal lines Sumario: Retail insurance customers are changing, with a growing opinion that those born after 2000 will have very different expectations than those over twice their age because they are digital natives. Sam Barrett explores what the industry needs to do to future proof itself and how it is going to meet these evolving demands. En: Insurance post. - London : Infopro Digital Insurance Information , 2016-2022. - 02/09/2019 Año 2019 Número 9 - septiembre , p. 33-38 1. Mercado de seguros . 2. Transformación digital . 3. Jóvenes . I. Título.