Centro de Documentación de Fundación MAPFRE - Insurance companies need to close the customer experience gap

MAP20200023326

Insurance companies need to close the customer experience gap / Gina Millard

Sumario: With policyholder expectations rising and insurers keen to ensure a positive customer experience (CX), Gina Millard, Senior Business Development Manager at Verisk looks at the key pain points during the claims process and how to tackle them

En: International Travel & Health Insurance Journal. - Bristol, UK : Voyageur Publishing & Events Ltd., 2020- = ISSN 2055-1215. - 01/06/2020 Número 233 - junio 2020 , p. 30

1. Mercado de seguros . 2. Empresas de seguros . 3. Satisfacción del cliente . 4. Experiencia del cliente . 5. Reclamaciones . I. Título.