Centro de Documentación de Fundación MAPFRE

MAP20210003851

World insurance report 2021. — Paris [etc.] : CapGemini : EFMA, 2021

40 p.

Sumario: The report finds that insurers need to rethink their distribution models to offer uninterrupted service, superior customer experience (CX), and maximum value as the industry's business dynamics continue to evolve. As natural disasters and emerging risks such as COVID-19 become more severe, and lockdowns and social distancing spur the adoption of digital channels, the world is more insurance conscious. Therefore, insurers need to empower their distribution network with emerging technologies, including augmented and virtual reality and AI, and embed insurance in customers' daily lives by embracing open insurance

1. Mercado de seguros . 2. Distribución de seguros . 3. Nuevas tecnologías . 4. Transformación digital . 5. Experiencia del cliente . 6. Canales de distribución . 7. Realidad virtual . 8. Inteligencia artificial . 9. Perspectivas del seguro . I. Capgemini . II. Asociación Europea de Dirección y Marketing Financiero . III. Título.