Centro de Documentacion de Fundación MAPFRE - A Robot that can change your mind : how persuasive chatbots might be used in insurance

MAP20210019906

A Robot that can change your mind : how persuasive chatbots might be used in insurance / Srivathsan Karanai Margan

Sumario: This article explores how chatbots could be designed to persuasively converse with a user to achieve a behavioral change, how persuasive chatbots could support insurance operations, and future possibilities as both conversational and supporting technologies continue to evolve

En: Contingencies : American Academy of Actuaries. - Washington : American Academy of Actuaries, 2019-2024. - 13/09/2021 Año 2021 Número 5 - 2021 septiembre , p. 28-35

1. Robots . 2. Chatbot . 3. Mercado de seguros . 4. Comportamiento del consumidor . I. Título.