A Robot that can change your mind : how persuasive chatbots might be used in insurance

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Título: A Robot that can change your mind : how persuasive chatbots might be used in insurance / Srivathsan Karanai Margan

Notas: Sumario: This article explores how chatbots could be designed to persuasively converse with a user to achieve a behavioral change, how persuasive chatbots could support insurance operations, and future possibilities as both conversational and supporting technologies continue to evolve

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