What is an operating model?

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<dateIssued>2025</dateIssued>
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<abstract displayLabel="Summary">The document explains that an operating model is the organizational backbone that defines how a company delivers value, operates daily, and achieves strategic goals. It emphasizes the importance of aligning 12 interconnected elements such as purpose, structure, governance, technology, and talent into a coherent system to close the gap between strategy and performance. A well-designed operating model drives clarity, speed, skills, and commitment, enabling agility and resilience in volatile environments. The report highlights benefits like improved efficiency, faster decision-making, and stronger employee engagement, while stressing the need for regular redesigns, leadership alignment, and investment in people and culture to sustain long-term success</abstract>
<tableOfContents displayLabel="Contents">What is an operating model? -- What are the key elements of an operating model, and how do they work together as a system? -- What benefits can a well-designed operating model bring to an organization? -- Why is alignment crucial in an operating model, and how is it achieved? -- How often should an organization redesign its operating model, and how can it prepare for this process? -- How important are people to the success of an operating model redesign, and what investments are required? -- What role do leaders play in a successful operating model transformation? -- How can an operating model be more adaptable and agile? -- How can core processes be rewired for better performance?</tableOfContents>
<note type="statement of responsibility">McKinsey & Company</note>
<note>En portada: An operating model is the backbone of any organization. It outlines how the company delivers value to its customers, operates on a day-to-day basis, and achieves its strategic objectives</note>
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