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A Better way to deliver bad news

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      <subfield code="a">The article describes how real-life conversations have unfolded and what the managers could have done differently to reach more satisfying outcomes. As a first step, let's look at the way bosses prepare feedback that is, the way they frame issues in their own minds in advance of a discussion</subfield>
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      <subfield code="g">September 2002 ; p. 114-119</subfield>
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