Les Assureurs industrialisent leurs processus

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<title>Assureurs industrialisent leurs processus</title>
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<title>L'Argus</title>
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<name type="personal" usage="primary" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080086985">
<namePart>Viel, Laurent</namePart>
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<abstract>L'informatique, c'est comme les films à succès: quand le premier a bien marché, on en tourne un secon. Tous les assureurs ont vécu, dans les années quatrevingt-dix, une première vague d'informatisation de leurs processus, avec en particulier les systèmes de gestion de la relation client (GRC, ou "CRM" en anglais) et de gestion électronique de documents (GED). Une introduction  parfois difficile, généralement réussie</abstract>
<note type="statement of responsibility">Laurent Viel</note>
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<topic>Empresas de seguros</topic>
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<topic>Organización</topic>
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<topic>Gestión de procesos</topic>
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<topic>Gestión de la calidad</topic>
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<topic>Informatización</topic>
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<topic>Servicio al cliente</topic>
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<topic>Tratamiento electrónico de datos</topic>
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<topic>Casos prácticos</topic>
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<topic>Francia</topic>
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<title>L'Argus de l'assurance</title>
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<publisher>Paris</publisher>
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<identifier type="local">MAP20077100055</identifier>
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<text>nº 6932, 3 Juin  2005 ; p. 42-44</text>
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