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Breaking the trade-off between efficiency and service

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Tag12Valor
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001  MAP20071508530
003  MAP
005  20220912131359.0
007  hzruuu---uuuu
008  061220e20061101usa|||| | |00010|eng d
040  ‎$a‎MAP‎$b‎spa
084  ‎$a‎922.112
1001 ‎$0‎MAPA20080163044‎$a‎Frei, Frances X.
24510‎$a‎Breaking the trade-off between efficiency and service‎$c‎by Frances X. Frei
5208 ‎$a‎Service businesses struggle with a reality that is foreign to manufacturers : Customers "interfere" with their operations. To deliver consistent quality at sustainable cost, companies must learn to manage that involvement
65011‎$0‎MAPA20080585525‎$a‎Gestión de compras
65011‎$0‎MAPA20080610364‎$a‎Eficiencia organizativa
65011‎$0‎MAPA20080607531‎$a‎Orientación al cliente
65011‎$0‎MAPA20080555061‎$a‎Management
65011‎$0‎MAPA20080593483‎$a‎Servicio al cliente
7400 ‎$a‎Harvard business review
7730 ‎$w‎MAP20077100345‎$t‎Harvard business review‎$d‎Boston‎$g‎November 2006 ; p. 93-101