Enter the watchmen : the critical role of an Ombuds Program in corporate governance

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<subTitle>: the critical role of an Ombuds Program in corporate governance</subTitle>
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<namePart>Redmond, Arlene</namePart>
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<namePart>Williams, Randy</namePart>
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<abstract>For any organization that decides to establish an ombuds office, the key is chartering it to be informal, independent, neutral and confidential. Once established, the Ombuds program will help the company surface information that many not otherwise be available, get the issue to the appropiate resources for resolution, and identify, recommend and effect systemic changes</abstract>
<note type="statement of responsibility">Arlene Redmond, Randy Williams</note>
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<topic>Empresas de seguros</topic>
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<text>nº 9, September 2004 ; p. 48-54</text>
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