Documentation and Knowledge Center of Fundación Mapfre

DOCUMENTATION AND KNOWLEDGE CENTER

The MAPFRE Foundation Documentation and Knowledge Center is a specialized space for the study of the insurance sector, risk management, and social welfare. With more than 30 years of experience, it acts as a support center for research, teaching, and dissemination.

To fulfill this mission, we provide students, researchers, and professionals with the following services designed to facilitate access to information and foster the creation of knowledge.

Access to Information

Access a documentary collection with over 170,000 bibliographic references for free.
Access the catalog
Personalized Attention

Specialized search service for documentation and bibliographic reference.
Consult
Interlibrary Loan

Loan of books found in our library and others nationwide.
Loan
Reading Room

Consult and access the Center's documentary collection. Prior appointment is required.
Visit us
Information Dissemination

Monthly newsletter of new acquisitions for subscribed users.
Subscribe

Services

ACCESS TO INFORMATION

We offer you more than 170,000 bibliographic references, 70% in digital format. All resources are available for free and open access through our catalog.

Do you need guidance to find what you are looking for? Visit our search help section where we explain how to use the catalog and optimize your queries. Can't find what you're looking for? Contact us for personalized guidance.

PERSONALIZED ATTENTION

Our team performs personalized searches for bibliographic and reference information to satisfy your information and documentation needs. Furthermore, we guide you on the access, organization, and functioning of our documentary collection.

Additionally, we quickly and directly resolve your doubts about the insurance world. You can send us your queries to: centrodocumentacion@fundacionmapfre.org

INTERLIBRARY LOAN

We offer the possibility to request physical books available in our library on loan. The interlibrary loan is exclusively for libraries of other institutions and in no case are loans made to individuals. For this, you must go to your reference library and request the book. The library contacts us for the shipment of the requested book via certified mail.

IN-ROOM CONSULTATION

Access all our documentary collection from the web. If you wish to consult the library's collection in person, you can request a prior appointment to access our facilities.

SELECTIVE DISSEMINATION OF INFORMATION

We produce a monthly newsletter of new acquisitions for our users. Subscribe you can also subscribe to the bibliographic novelties.

All services and the functioning of the Center are detailed in our Service Charter.

Commitments to Regulations

Bibliographic and reference consultations: response within a maximum of 24 business hours.
Interlibrary loan: resolution within a maximum of 72 hours.
Attention to general inquiries: response within 24 business hours.
Newsletter of new acquisitions: automatic registration and monthly sending.
Easy, free, and open access to information.
Compliance with intellectual property and copyright regulations.
Commitment to sustainability and preference for electronic formats.
Continuous improvement and evaluation of user satisfaction.
Selective dissemination of quality and updated information.

The general rules of organization and functioning of the Center are detailed in our Service Charter.

Headquarters Information

Address:Pase de Recoletos, 23, 28004 Madrid. A prior appointment is required. See location.
Hours:Monday to Thursday: 09:00-14:00 and 15:00-17:00

Friday: 09:00-14:30

Summer (June 15 - September 15): Monday to Friday 09:00-15:00

Closed on Christmas (December 24 - January 6), Easter, and August.
How to get there:

Buses: 5, 14, 27, 37, 45, 53, 150 (EMT Madrid)

Metro: Line 4 (Colón), Line 2 (Banco de España) (Metro Madrid)

Commuter train: C-2, C-7, C-8, C-10 (Renfe)
Contact:centrodocumentacion@fundacionmapfre.org

Frequently Asked Questions

What is the MAPFRE Foundation Documentation Center?

The Documentation Center is a specialized service in Insurance, Risk Management, Social Welfare, Economics, and Law. It offers free and open access to over 170,000 bibliographic references and digital resources.
Who can use the Documentation Center?

Anyone interested (students, professionals, researchers, etc.) can access the digital resources and services of the Documentation Center for free.
What kind of documents can I find?

You can find books, articles, specialized journals, reports, studies, and digital resources.
How do I access the digital resources?

Consult the catalog and access digital resources from the web. For in-person consultations, request a prior appointment via email.
How to request an interlibrary loan?

Loans are not made directly to individuals. Therefore, you must go to your usual library and request the book there. The library will contact us to manage the request, and the book will be sent to the library via certified mail.
Can I receive help to search for specific information?

Yes, the team performs personalized searches to help you find the information or documentation you need. Request help by contacting the Center.
What is the newsletter of new acquisitions and how do I subscribe?

The newsletter is a monthly summary of the Center's new acquisitions. You can subscribe from the web or by requesting it via email.
Can I consult the library's collection in person?

Yes, but you need to request a prior appointment via email. The consultation takes place at the headquarters at Paseo de Recoletos, 23, Madrid.
What should I do if I have an urgent inquiry about the insurance world?

You can use the quick response service by sending your question to the Center's email.
How long does it take to respond to inquiries?

The commitment is to respond to email inquiries within a maximum of 24 business hours.
Where is the Documentation Center located?

At Paseo de Recoletos, 23, 28004 Madrid. In-person consultation only with prior appointment.
How can I give my opinion or suggestions about the service?

You can send your comments or incidents via email or the contact form available on the web.
What are the Center's quality commitments?
- Respond to inquiries within 24 business hours.
- Process interlibrary loans within 72 hours.
- Automatic registration for the newsletter and monthly sending.
- Continuous improvement and evaluation of user satisfaction.
Can't find your answer?

Ask the Center.

Search help

In the Center's catalog, you can search for books, articles, journals, reports, and other resources. Access is free and open to all users.

1. How to use the search engine:

Our search engine offers two options:
- Search by fields: Allows you to search by author, title, subject, year, document type, etc. Ideal for precise searches.
- Custom search: Enter keywords or phrases to find documents containing those terms in any field.
2. Step-by-step guide
- Search by fields:
  
  - Enter a keyword (e.g., pet insurance) in the main box.
  
  - Click "Search."
  
  - Browse the results and use the filters on the left to refine your search.
- Custom search:
  
  - In the "general search" field, you can enter a word or text (in quotation marks) to search all documents in the Catalog.
  
  - In the "select one or more sections" field, you can choose one or more of the subcollections that make up the Catalog.
  
  - The "operator" field is for performing a Boolean search.
  
  - In the "category" field, you can select any field from the general search.
  
  - The "value" field will be activated based on the field you selected in the "category" field.
3. Interpret the results

Each result shows:

Title

Author(s)

Year

Type of material

Link to view more details or access the full text (if available)

What should I do if I have questions?
Contact us.