Centro de Documentación de Fundación MAPFRE - Bad medicine : managing the risks of disruptive behaviors in health care settings

MAP20140011919

Bad medicine : managing the risks of disruptive behaviors in health care settings / Alan H. Rosenstein

Sumario: In any organization, disruptive behaviors can lower morale, impede operational efficiency, reduce productivity and potentially compromise production capacity and product quality. Most organizations recognize the risks associated with these types of behaviors and take the necessary steps to address then appropriately. You would think that in health care, where the primary product is quality and quantity of life, there would be no exception. Unfortunately, this is not always the case

En: Risk Management Magazine. - New York : Risk and Insurance Management Society, 1982- = ISSN 0035-5593. - 02/12/2013 Volumen 60 Número 10 - diciembre 2013 , p. 38-42

1. Gerencia de riesgos . 2. Asistencia sanitaria . 3. Atención sociosanitaria . 4. Calidad de servicio . 5. Reclamaciones . 6. Estados Unidos . I. Título.